Shipping Policy

CIR Lighting strives to deliver an exceptional customer experience while providing affordable, high quality products. We can ship any size order within 1-3 business days from our nationwide distribution centers through our shippers such as UPS, FedEx, and trusted 3rd Party Freight Forwarders. We offer free shipping on all orders over $1,000 within the contiguous 48 states, but if the order is below that you can still be assured to receive aggressive shipping rate. Tracking information is provided directly to your email account upon shipment of your order. If you wish to provide your own shipping account or would like a quote for rush shipping options, please contact one of our representatives via email at sales@cirlighting.com.

CIR Lighting cannot be held liable for shipping delays due to uncontrollable circumstances such as severe weather or carrier interruptions. Credit or replacements for such circumstances are subject to review by CIR Lighting. CIR Lighting is not responsible for shipping costs due to incorrect address information provided by the customer.

 

Return Policy

CIR Lighting works hard to provide our customers with a superior purchasing experience. We provide high quality products with the goal of complete customer satisfaction. If you are not satisfied with your purchase, you may request a return within 30 days of the invoice date.

To request a return, please contact our Customer Service Department. You will be provided with a Return Merchandise Authorization (RMA) form. Returns must be preapproved by CIR Lighting and include a copy of our RMA form.

All returns must be in new condition and still in the original unopened box. Return shipping costs must be prepaid by the customer. If the product is not in salable condition CIR Lighting reserves the right to reject the return. Special order items and those manufactured to order are not eligible for return. Refunds are processed within 3-5 days after a return is accepted and will include a 20% restocking fee.

For cancelations or modifications of order contact us via email immediately to ensure that we can stop or modify the order. If order has left our warehouse and not reached shipping location, then we will reroute the shipment. Customer will still be responsible for shipping cost. If order is canceled within 48hrs of being placed then the returned order will not be charged restocking fee. Refund will be issued immediately once product has made it back to our warehouse.

 

Manufacture Warranty

CIR Lighting exclusively carries products that offer a manufacturer’s warranty. Most LED products are guaranteed to be free of manufacturing defects and workmanship for a period of 2 to5 years from the date of purchase depending on the type of product. For specific warranty information please reference the specific product page.

Contact our Customer Service Department for warranty claims. CIR Lighting will contact the manufacturer on your behalf and file a warranty claim.

 

All warranty claims are subject to review and approval by CIR Lighting. Damage resulting from improper installation, abuse, misuse, accidents, or misapplications are not covered under warranty. Modifications, improper maintenance, improper handling, or improper installation will void any warranty claims. Replacements will have freight paid. Replacement labor is not included under warranty and Average Rated Life hours does not imply a warranty.

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